Company memory
Playbooks 📓
How the systems that run KISS actually work — written plainly, for the team. Each playbook is a quick read you can follow end to end. Every one also ships with a companion file built for an LLM: same topic, far more depth, so you can hand any assistant a complete, accurate picture of the system in one paste.
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Sales 101
Start here. The shape of a sale end to end, every term we use daily defined in a line, and the four things that trip up everyone in their first month.
📄 LLM file -
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Who Gets In and Why
How KISS decides whether a tenant's phone opens a lock: the facts we sync, the rules each facility sets, the five unit states, and the reason codes that tell support where the fix lives.
📄 LLM file -
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Inventory Accounting
How a hardware purchase moves across the books — PO, deposit, receipt, COGS — the one rule that governs it, which steps auto-post, and where to verify each.
📄 LLM file -
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Revenue Accounting
Everything about how money reaches the books — a walkthrough of each way customers pay (card, ACH, wire, check), the deposits they create, when revenue is actually recognized, and how commission and royalty are accrued and paid.
📄 LLM file