Company memory
Playbooks 📓
How the systems that run KISS actually work — written plainly, for the team. Each playbook is a quick read you can follow end to end. Every one also ships with a companion file built for an LLM: same topic, far more depth, so you can hand any assistant a complete, accurate picture of the system in one paste.
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Working with Quotes
How to generate, edit, and void a quote in HubSpot — the setup rules that shape it, what the customer sees, and what happens after they sign.
📄 LLM file -
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Who Gets In and Why
How KISS decides whether a tenant's phone opens a lock: the facts we sync, the rules each facility sets, the five unit states, and the reason codes that tell support where the fix lives.
📄 LLM file -
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Inventory Accounting
How a hardware purchase moves across the books — PO, deposit, receipt, COGS — the one rule that governs it, which steps auto-post, and where to verify each.
📄 LLM file -
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Revenue Accounting
Everything about how money reaches the books — a walkthrough of each way customers pay (card, ACH, wire, check), the deposits they create, when revenue is actually recognized, and how commission and royalty are accrued and paid.
📄 LLM file